Job Description

Customer Service Specialist

Kidderminster (Hybrid)

£40,000 - £50,000

 

The Company

Solis have partnered with a fast-growing sports retailer looking for a dedicated Customer Service Specialist, who goes above and beyond to deliver exceptional services to customers.

 

The company is growing rapidly and has is looking for people who deliver best-in-class services who can step up, lead by example and progress within the organisation.

 

Our client are building a culture where everyone is respected and valued, people are provided autonomy to take ownership of their specialist areas and want to play a pivotal role in helping the business to reach and surpass it’s ambitions.

 

This will suit someone who work collaboratively, won’t shy away from sharing ideas with founder and has the aspirations to become a leader within a global brand.

 

As the company is on a high growth journey, they offer above average salaries and unrestricted career growth, this is an opportunity with unlimited potential for someone to make their own.

 

The Role

The Customer Services Specialist will play a key role in delivering a first class service to  customers, dealing with queries, resolving issues and exploring ways to improve processes.

 

The business is known as a leader within it’s category on TrustPilots and needs someone who will find ways to maintain and improve this.

 

This role is for someone who can analyse processes, pinpoint inefficiencies, and recommend smooth, effective tools and systems to enhance customer experiences.

 

Day to day responsibilities include:

 

• Liaising with our world-class customers through emails, messaging, phone & providing accurate information & support
• Resolve customer complaints or concerns efficiently & professionally
• Maintain customer satisfaction to our world-class Trust Pilot rating
• Building long term relationships with new & existing customers
• Perform data entry to maintain customer service delivery times
• Tracking & resolving issues with our courier

 

About you

To be successful in your application for the Customer Service Specialist role, you will have experience in a similar role, proactively work to fix issues and adopt measures to stop issues from reoccurring.

 

You will have or be:

• 3+ years in a customer service role.
• Experience liaising with customers through email, messaging, and phone.
• Resolving customer complaints and concerns efficiently.
• Building long-term relationships with customers.
• Performing data entry to maintain service delivery times.
• Tracking and resolving issues with couriers.
• Going the extra mile for customers, taking full ownership of issues.
• Commitment to delivering a "first-class" customer experience.
• Willingness to respond outside of standard hours when needed.
• A passion for sports would be highly beneficial.

 

Benefits

Offering an above average salary between £40,000 to £50,000, the role offers a whole host of benefits including:

• Performance bonuses and growth incentives
• The chance to grow your career with a market leader
• A front-row seat as we scale into a worldwide brand
• Casual dress

• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking
• Store discount